STORE POLICY
CUSTOMER CARE
At Maison Kakao, we are committed to providing an exceptional customer experience. We believe that great chocolate deserves great service, and we’re here to ensure that every step of your journey with us is smooth and enjoyable. Our Customer Care team is dedicated to answering your questions, addressing your concerns, and assisting with any issues that may arise.
How to Contact Us
If you have any queries, concerns, or feedback, please don’t hesitate to reach out to us. You can contact our Customer Care team through the following channels:
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Email: info@maison-kakao.com
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Social Media: Send us a direct message on Instagram
Our team is available to assist you from Monday to Friday, 9 AM – 6 PM. We aim to respond to all inquiries within 24-48 hours.
Frequently Asked Questions
For quick answers, visit our FAQ page, where we cover topics such as shipping, returns, and product information.
Shipping and Returns
We want you to shop with confidence. Please refer to our Shipping Policy for details on delivery times, tracking, and shipping costs. If you encounter any issues with your order, our Refund Policy outlines the steps for reporting a problem and requesting a refund or replacement.
Building Trust
We understand the importance of trust when shopping online. That’s why we are transparent about our processes and policies, ensuring that you know exactly what to expect when you shop with us. If there’s anything we can do to improve your experience, we encourage you to let us know.
At Maison Kakao, we are more than just a chocolatier; we are here to create moments of joy and satisfaction. Thank you for choosing us, and we look forward to serving you.
PRIVACY & SAFETY
At Maison Kakao, we take your privacy and safety seriously. We are committed to protecting your personal information and ensuring that your data is handled securely. Below, you will find details about how we collect, use, and protect your information, as well as how we may contact you after a purchase.
1. Data Collection and Use
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We collect personal information, such as your name, email address, shipping address, and payment details, to process and fulfill your orders.
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Your data is used to provide customer service, process transactions, and improve your shopping experience. We do not sell or share your personal information with third parties, except as necessary to fulfill your order.
2. Payment Security
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Payments are processed through secure third-party banking services that comply with industry-standard encryption protocols to protect your financial information. We do not store your credit card information on our servers.
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Our payment processing partners verify your payment details to prevent fraud and ensure the safety of your transactions.
3. Data Protection
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We implement strict security measures to protect your personal information against unauthorized access, loss, or misuse.
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Your personal information is stored in secure databases that are protected with passwords and encryption.
4. Communication After Purchase
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After you complete a purchase, we will send a confirmation email with your order details.
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We may contact you if there are any updates regarding your order, such as shipping information, delivery updates, or any issues that may arise.
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You may also receive follow-up emails inviting you to provide feedback on your shopping experience or offering exclusive promotions. You can choose to unsubscribe from promotional emails at any time.
5. Cookies and Tracking
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Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies help us remember your preferences and ensure that you have a seamless shopping experience.
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You can adjust your browser settings to decline cookies, but this may affect the functionality of certain features on our website.
6. Your Rights
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You have the right to access, update, or delete your personal information at any time.
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If you have questions about your data or need assistance with your privacy settings, please contact our Customer Care team at info@maison-kakao.com.
7. Changes to the Privacy Policy
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We may update our Privacy & Safety Policy from time to time to reflect changes in our practices. We will notify you of any significant changes by posting the updated policy on our website.
WHOLESALE INQUIRIES
At Maison Kakao, we welcome the opportunity to partner with retailers who share our passion for high-quality, artisan chocolate. If you're interested in stocking our premium products and offering your customers an exceptional chocolate experience, we’d love to hear from you!
Why Partner with Us?
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Artisan Quality: Since 1939, Maison Kakao has been crafting exceptional chocolate using carefully sourced cacao from renowned regions worldwide.
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Diverse Product Range: We offer unique collections, including the Decadence and Single Origin ranges, each with distinctive flavors and packaging that cater to gourmet and health-conscious customers.
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Ethical and Sustainable: Our commitment to sustainable sourcing and ethical practices adds value to your store's product selection, appealing to conscious consumers.
How to Become a Wholesale Partner
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Contact Us: Send us an email at sales@maison-kakao.com with your business name, contact information, and a brief description of your store or distribution channel.
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Wholesale Account Setup: Once we review your inquiry, our team will get in touch to discuss account setup, pricing, and terms.
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Ordering & Delivery: We offer flexible order quantities and competitive pricing. Shipping and delivery options will be tailored to your location and requirements.
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Support & Marketing: As a wholesale partner, you’ll have access to product information, marketing materials, and customer support to help you promote Maison Kakao in your store.
Minimum Order Requirements
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Our minimum order requirements ensure that you receive a consistent supply of our products. Please inquire about specific quantities when contacting us.
Get in Touch
For all wholesale inquiries, please contact us at:
Email: sales@maison-kakao.com
Phone: +886 02 2528 2118
We look forward to partnering with you and bringing Maison Kakao's exceptional chocolate to more customers worldwide.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL