SHIPPING & RETURNS
At Maison Kakao, we want our customers to be completely satisfied with their purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your package to arrange a return or exchange. We strive to make the process straightforward and transparent to ensure that our customers can buy with confidence. For more details, please refer to our full refund and exchange policy.
SHIPPING INFORMATION
Processing Time
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Orders are processed within 3-5 business days. You will receive a confirmation email with tracking information once your order is shipped.
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Please note that during high demand periods, processing times may be slightly longer.
Shipping Rates & Delivery Times
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Domestic Shipping within Taiwan:
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Free shipping for orders over NT$1680.
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Standard Shipping: 3-5 business days
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Tracking Your Order
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You will receive a tracking number via email once your order has shipped. You can use this number to check the status of your delivery.
Shipping Restrictions
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During warm weather months, we may delay shipping to ensure chocolate arrives in good condition. We recommend choosing Express Shipping for quicker delivery.
REFUND & EXCHANGE POLICY
Returns & Refunds
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Due to the perishable nature of our products, we do not accept returns on chocolate purchases. However, we are committed to ensuring your satisfaction. If there is an issue with your order, please contact us within 7 days of receipt.
Damaged or Incorrect Orders
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If your order arrives damaged or incorrect, please email us at info@maison-kakao.com with your order number and photos of the damage or wrong item. We will work to resolve the issue promptly, either by replacing the product or offering a refund.
Refund Process
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If a refund is approved, it will be processed to the original payment method within 7-14 business days.
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Please note that shipping costs are non-refundable, except in cases where the issue was due to our error.
Exchanges
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We do not offer exchanges for our products due to their perishable nature. If you have concerns about a specific item, please contact us.
Sale Items
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Products purchased on sale or as part of a special promotion are non-refundable.